Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https://www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20
Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!
In the reality of the global marketplace, language acquisition and training is a key concern for businesses of all types and sizes. This "Directory" is an invaluable resource for anyone needing information on language training for business. It also provides information on services for business such as translation and interpreting. Ordered A-Z by institution, the "Directory" will enable speedy identification of providers from a bank of "over 400" institutional and other contacts from across the UK and provides:
Haunting illustrations by an exciting new talent make this an instant classic.
Few will deny that public service broadcastingbroadcasting that is controlled neither by the state nor by private media corporationsis an essential ingredient in modern democracy. But, as a number of initiatives in transition economies have shown, the inception and development of a strong public broadcasting system is a Herculean task that is easily sidetracked by politics or ideology, or stalled by lack of funding. Especially when state budgets are stretched, the expense is hard to justify.
This collection of documents, comments, and cases brings all the major issues in public service broadcasting policy into focus and sets the problems to be addressed in sharp relief. It draws on white papers from NGOs and broadcasters, legislation from a wide range of countries (and a model law), accounts of public broadcasting efforts in transition states, analyses of evolving policy in established systems, government regulatory guidelines, and a great deal more. Among the matters touched upon are the following:
Broadcast professionals, students and teachers in communications and related fields, government officials interested in strengthening public service broadcasting and keeping pace with rapid developmentsall will benefit enormously from this thoughtful and informative book. It will allow them to think well beyond the standard formulae about the function of public service broadcasting and its role in society.
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