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How To Start And Run A Telephone Answering Service

RRP $13.99

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Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https://www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20


Putting The Care In Customer Service

RRP $71.50

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Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!


Directory Of Language Training And Services For Business

RRP $640.99

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In the reality of the global marketplace, language acquisition and training is a key concern for businesses of all types and sizes. This "Directory" is an invaluable resource for anyone needing information on language training for business. It also provides information on services for business such as translation and interpreting. Ordered A-Z by institution, the "Directory" will enable speedy identification of providers from a bank of "over 400" institutional and other contacts from across the UK and provides:
1) Information on the training and services offered and in which languages; 2) Details of specialisms; 3) Types of courses available; 4) Learning facilities and other resources available; 5) Contact name, telephone and fax numbers; 6) Access to "over 60 languages" fincluding French, Italian, Japanese, Chinese, Polish, Urdu, Estonian, Korean, and Uzbek.


Persephone

RRP $16.99

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Haunting illustrations by an exciting new talent make this an instant classic.

No flowers. No plants. No sunshine. When Hades carries Persephone down to the Underworld, her mother curses the Earth and everything stops growing. It is winter all year round. Persephone must return to Earth - but how can Spring return where Winter reigns? Sally Pomme Clayton s dramatic storytelling and Virginia Lee s haunting illustrations transform one of the world s oldest myths into a classic picturebook.

About the Author

Sally Pomme Clayton is an acclaimed storyteller. She co-founded The Company of Storytellers with Ben Haggarty and Hugh Lupton, spearheading the revival of storytelling in the UK. She tours throughout Britain, often performing at the British Museum, the Barbican, and the National Gallery. She was Royal Literary Fellow at the University of Westminster and City and Guilds of London Art School. She currently teaches at Rose Bruford College. Her first book for Frances Lincoln was Tales Told in Tents, followed by Amazons!, Rama and Sita: Path of Flames and Greek Myths.

About the Illustrator

Virginia Lee is the daughter of the artist and film conceptual designer Alan Lee. She studied Art and Design at Exeter College and Illustration at Kingston University. She worked as a sculptor on the Minas Tirith set of Peter Jackson s film trilogy The Lord of the Rings in New Zealand and designed merchandise for the films. She lives in Brighton, East Sussex. Her other title for Frances Lincoln is Antonia Barber s retelling of The Frog Bride.


Public Service Broadcasting In Transition

RRP $412.99

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Few will deny that public service broadcastingbroadcasting that is controlled neither by the state nor by private media corporationsis an essential ingredient in modern democracy. But, as a number of initiatives in transition economies have shown, the inception and development of a strong public broadcasting system is a Herculean task that is easily sidetracked by politics or ideology, or stalled by lack of funding. Especially when state budgets are stretched, the expense is hard to justify.

This collection of documents, comments, and cases brings all the major issues in public service broadcasting policy into focus and sets the problems to be addressed in sharp relief. It draws on white papers from NGOs and broadcasters, legislation from a wide range of countries (and a model law), accounts of public broadcasting efforts in transition states, analyses of evolving policy in established systems, government regulatory guidelines, and a great deal more. Among the matters touched upon are the following:

  • the principles of public service broadcasting and their cultural and economic justification;
  • limiting state interference;
  • the place of public broadcasting in a multi-channel, market-driven world;
  • the appropriate mix of public and private revenues;
  • objectivity and impartiality in broadcasting;
  • how institutional structures can shape programming strategies;
  • the use of competition law to adjust relations between public and private broadcasting;
  • EU accession standards for public service broadcasting; and the impact of digital broadcasting.

    Broadcast professionals, students and teachers in communications and related fields, government officials interested in strengthening public service broadcasting and keeping pace with rapid developmentsall will benefit enormously from this thoughtful and informative book. It will allow them to think well beyond the standard formulae about the function of public service broadcasting and its role in society.



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