Here is an essential resource filled with advice for providing social services to gay and lesbian couples. Despite myths to the contrary, many gay men and lesbians form long-term couples relationships. Unfortunately, many professionals working in the area of social services lack training with regard to the special needs of gay/lesbian couples. Social Services for Gay and Lesbian Couples helps fill this gap by providing information on diverse aspects of gay and lesbian domestic partnerships for social services workers.
Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https://www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20
Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!
Xavier Ox loves music. But sometimes his drumming is rather EXPLOSIVE! So Alpha Betty and Xavier's classmates start an exciting experiment to build an extra-strong xylophonejust for Xavier Ox.
This is the song of the submarine Afloat on the waters wide. Like a sleeping whale In the starlight pale, Just flush with the swirling tide. The salt sea ripples against her plates The salt wind is her breath, Like the spear of fate She lies in wait, And her name is "Sudden Death."
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