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How To Start And Run A Telephone Answering Service

RRP $13.99

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Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https://www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20


Health Care Services In The 1990s

RRP $256.99

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How do you go about choosing between health insurance plans ...selecting a hospital...choosing a doctor? These are just some of the difficult decisions certain to have a profound impact on your physical, emotional, and financial well-being for years to come. This comprehensive guide shows you how to make knowledgeable choices--how to get everything you require from our nation's $600 billion a year health care system. Health Care Services in the 1990s provides life-or-death information about ambulatory care, long-term care, and mental health services. Learn about the changing roles of physicians and dentists...insurance vs. pre-paid plans...how hospitals and physicians get current addresses, contact information, and toll-free telephone numbers of agencies capable of anwersing questions about specific needs and situations. health care system, and proceeds with the active role of the consumer as a partner in the system, protecting and promoting one's own health. The book also describes ways in which the systeM's resources can be most advantageous when the consumer is not in bad health. The book progresses with a detailed exploration of the major components of the system, and analyzes functions such as ambulatory care, the choice of a hospital and its services, long term care, the nursing home, and mental health services. The major providers of care (the physicians, dentists, and other relevant providers) and how to work with them are discussed. Consumer approaches to health insurance, governmental health care programs, and financial considerations are also addressed. The quality of health care from the consumer viewpoint and protection of consumer rights inherent in the system is another aspect covered in this valuable book. Alternatives to the traditional health care system are also provided.


Putting The Care In Customer Service

RRP $71.50

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Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!


Could A Walrus Play The Saxophone?

RRP $15.99

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"Could a walrus play the saxophone? Could an earwig crawl into your ear? Can cows forecast the weather? This book takes a fun look at animals by asking and answering a series of quirky yet thought-provoking questions such as these! Although primarily a recreational read, the book nevertheless contains a wealth of fascinating information and bizarre facts about animals that readers will be sure to find captivating."


The Service Economy - A Graphical Approach

RRP $680.99

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The Service Economy A Geographical Approach Sven Illeris Roskilde University, Denmark Services dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English language research on the nature and function of services, but also introduces the lesser-known but equally important work done on services by researchers in other languages which often reaches surprising and challenging conclusions. While the emphasis is on producer services in the western world, due consideration is also given to the role and significance of personal and household services which have been frequently ignored in the literature. The approach adopted is geographical and macro-economic and among the topics discussed are the nature and classification of service activities, the role and importance of services in the overall economy and the increasing importance of services in regional development and international trade. The overall theme of the book is how our society has been transformed into a service economy and what this implies for individuals, institutions and states as both producers and consumers of services. This is a key text for students and researchers of economics, economic geography, planning, regional science and applied social science as well as of interest to planners, consultants and managers in service industries and government.



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