Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!
Telecommunication Services provides aÂ holistic approach to understand telecommunications systems by addressing the emergence and domination of new digital services, consumer and economic dynamics, and the creation of content by service providers.
How do you go about choosing between health insurance plans ...selecting a hospital...choosing a doctor? These are just some of the difficult decisions certain to have a profound impact on your physical, emotional, and financial well-being for years to come. This comprehensive guide shows you how to make knowledgeable choices--how to get everything you require from our nation's $600 billion a year health care system. Health Care Services in the 1990s provides life-or-death information about ambulatory care, long-term care, and mental health services. Learn about the changing roles of physicians and dentists...insurance vs. pre-paid plans...how hospitals and physicians get current addresses, contact information, and toll-free telephone numbers of agencies capable of anwersing questions about specific needs and situations. health care system, and proceeds with the active role of the consumer as a partner in the system, protecting and promoting one's own health. The book also describes ways in which the systeM's resources can be most advantageous when the consumer is not in bad health. The book progresses with a detailed exploration of the major components of the system, and analyzes functions such as ambulatory care, the choice of a hospital and its services, long term care, the nursing home, and mental health services. The major providers of care (the physicians, dentists, and other relevant providers) and how to work with them are discussed. Consumer approaches to health insurance, governmental health care programs, and financial considerations are also addressed. The quality of health care from the consumer viewpoint and protection of consumer rights inherent in the system is another aspect covered in this valuable book. Alternatives to the traditional health care system are also provided.
This study is entirely devoted to African literary drama in French, a major component of African theatre. Beginning with a detailed analysis of its relationship to a variety of pre-colonial, but sometimes still contemporary traditions of performance which constitute part of its roots, Conteh-Morgan examines this drama both in its literary and theatrical dimensions. He discusses its development, themes and techniques and considers its attempts, since the 1980s, to move away from the predominantly text-based drama of first generation playwrights to a more performance-oriented one. The book is divided into two sections: part one offers a theoretical and historical background and part two analyses key individual plays central to the repertoire, including two from the Caribbean. All quotations from play texts are translated into English.
In this volume, authorities from around the United States and from a variety of perspectives analyze and discuss key topics in women's mental health, including empowerment, substance abuse, severe mental illness and interpersonal violence.
Issues examined in the first part focus on service delivery - for example, the organizational structure of service delivery, gender and racial service disparities, and challenges women face as mental health administrators. Contributors to Part Two explore special issues and populations, including women who have survived trauma such as sexual abuse, and women with mental disorders who are in prison.
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